After some wrong things were said and people were disgruntled Steve Richie the CEO of Papa John’s stepped in to smooth things over. First of all, he apologized that offensive words had been said and was sincere to express that the unpleasantness had hurt him as much as it had hurt all those involved. Steve Richie pointed out that the offensive word in no way reflected upon his views or the values of the company. He specifically stated that racism and insensitive language would not be tolerated at any level by the company, Papa John’s.
Steve Richie pointed out that Papa John’s is a pizza company and not an individual. The company has 120,000 corporate and franchise team members all over the globe. The employees of the company are from individual communities and come from all walks of life. They work very hard to provide Papa John’s customers with better service and pizza. Steve Richie went on to explain that the company was in the process of bringing in outside experts who would help to audit the company’s culture, diversity and inclusion practices. In this way, they could better identify where their strengths and weakness lay and therefore could set up goals to do much better in the future. A senior management team would be sent out to speak to and listen to their employees and franchisees to find out how things were going and to be able to move forward in the future with better business practices.
Steve Richie will be on top of everything that is going on and will do everything that he can to make sure that Papa John’s can regain the trust of their customers. He emphasized that the entire team at the company thanks its customers for their loyalty and acknowledges the fact that they are in business only because of their customers. Papa John’s will continue to listen to their customers and make sure that everything is satisfactory and if there is ever any doubt about anything they can rely on Steve Richie to get to the bottom of the matter and make things right again.